FAQ

1. How do I place an order?

You can browse products on the website and select the desired style and quantity. Add the items to your shopping cart and proceed to checkout. After entering your shipping information and completing payment, the system will generate your order and send you a confirmation notice.

2. Can I modify or cancel my order after placing it?

Once an order is submitted, it enters the processing stage. If the order has not yet been shipped, some orders may be eligible for modification or cancellation.

3. What payment methods are accepted?

The website supports several commonly used credit card payment methods. The available options are shown on the checkout page. All payment transactions are protected by secure encryption technology to ensure payment safety.

4. What should I do if I don’t receive an order confirmation email after payment?

Please check your spam or promotional email folders first. If you still cannot find the confirmation, you can use the email address provided when placing the order on the order inquiry page, and we will assist you in verifying the order status.

5. How long does it usually take for orders to be shipped?

After payment is confirmed, orders enter the processing stage. Under normal circumstances, processing takes several business days. Once the order is shipped, you will receive a notification containing shipping information.

6. How can I track my order delivery status?

After the order is shipped, you can visit the order tracking page on the website and enter your order number along with the email address or contact information used when placing the order to view the latest delivery updates.

7. What should I do if there is an issue with the item I received?

If the product is damaged, missing, or does not match your order, please provide a description or relevant photos so that we can assist you accordingly.

8. Can I request a return or exchange?

You may submit a return or exchange request if it meets the conditions outlined in the return and exchange policy. Please refer to the policy for applicable scope, time limits, and procedures.

9. How are shipping fees calculated?

Shipping fees are automatically calculated based on the order amount or selected shipping method and are clearly displayed on the checkout page for your confirmation before payment.

10. How is my personal information protected?

We value the security and privacy of user information. Personal data is collected and used in accordance with the Privacy Policy to ensure transparent and secure data handling.

11. Does the website use Cookies?

Yes, the website may use Cookies to support essential functions and enhance the user experience. You can find more details and management options in the Cookie Policy.